Customer Successes

By establishing an ITSO framework in tandem with TeamQuest software, LSAC has been able to streamline its infrastructure to completely fulfill its service demands. The company is now applying capacity planning to support a massive roll-out of new applications to hundreds of law schools throughout North America. Read more.

LSAC implemented TeamQuest View to address performance constraints that caused bottlenecks during peak traffic periods. Modeling revealed the exact cause of the bottlenecks as well as the exact hardware required to maintain informal Service Level Agreements. Read more.

A division of Interactive Data Corp. used TeamQuest Performance Software to monitor system performance across the enterprise, generate Web-based performance reports, and make certain that systems would provide adequate capacity in the future. The manager of VM Systems said, "TeamQuest showed us in minutes what was causing the problem. We immediately tracked down the guilty party and took care of it." Find out the specifics from this customer's perspective.

In order to make valuable IT decisions to increase processing system capabilities, DCI needed a capacity planning tool that provided accurate performance modeling and what-if predictions on the financial institution's flagship product.

TeamQuest Performance Software saved Fortune 200 Insurance company $5 million in hardware expenses and $800,000 in annual call center operations.

VocaLink, a powerhouse behind the UK's payment processing system, used TeamQuest Performance Software to accurately test new applications going into a new server environment, minimizing risk and optimizing the use of hardware resources. Before TeamQuest, the company was using a disproportionate amount of CPU.

Edward Ley, a UNIX system administrator at Scott & White Hospital and Clinic, leads a team that manages a complex and evolving environment. This paper discusses Scott & White’s IT infrastructure and how Ley and his team use TeamQuest software to monitor their enterprise and support their capacity planning strategies.

The Mississippi Department of Corrections used TeamQuest Performance Software to reduce CPU utilization of its Oracle database from an average of 80 percent to 40 percent and avoid additional hardware purchases totaling more than $60,000.

Lacking essential visibility, Points of Light system administrator Carlos Estrada really needed a dependable and accurate online monitoring tool that gave him alerts so his department could immediately respond to any problems. The TeamQuest software solution enabled them to ensure server availability for donations equaling $5 million for thousands of non-profits in their database in a short amount of time.

CenturyTel prevented a major service failure when switching customers to new billing software by correcting a significant bottleneck the day before the conversion. CenturyTel also eliminates unnecessary hardware and spots bottlenecks and resolves them before they affect users.

Orange, a subsidiary of telecommunications giant France Telecom, uses a wide variety of servers and applications to provide services for both commercial and consumer wireless communications. Their challenge was to implement an efficient, integrated performance management system. Beyond that, Orange also now plans the evolution of the hardware architecture and properly tests their systems, significantly reducing hardware and software purchasing costs.

With hundreds of servers in their UNIX environment, VeriSign Global Registry Services (VGRS) provides and supports mission-critical services to over 100 mass-market internet domain name registration organizations. When VeriSign came to TeamQuest, they knew they needed a capacity planning tool. They chose a combination of TeamQuest products for their performance management solution and were able to do capacity planning without suspending production.

With the results generated from using TeamQuest Performance software for 20 servers in their Solaris systems, Dixons justified purchasing TeamQuest for the ~170 servers in their Windows NT environment in five minutes. Companies looking for performance management and capacity planning solutions need to make quick decisions when it comes to performance solutions and according to Dixons, TeamQuest helps you do that.

Scandinavian IT Group began working with TeamQuest in their mainframe environment over a decade ago. Today, the company benefits from the tools dealing with capacity and performance monitoring provided in TeamQuest Performance Software for their UNIX and NT environments as well. Find out more about TeamQuest's performance monitoring solutions.

As a TeamQuest customer, NCR is seeing a significant amount of cost avoidance in their technology service division. In the past, if NCR had performance issues the first response was to buy more hardware. Now, with the combination of a performance management and capacity planning solution, NCR gets the most out of hardware already in place.