Standardization and flexibility of TeamQuest software has led to dramatic increases in demand for our products inside existing customer sites, spanning a multitude of IT disciplines.
"TeamQuest software was initially used by just a few people in our IT department. Now we have more than 300 users, and more people are asking for it all the time."
- TeamQuest customer
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Operational Efficiency
Operational efficiency in your data center drives greater value to the business, saving time and money, enhancing productivity, and focusing efforts on business-critical services.
Operational efficiency includes these business benefits:
- Cost control, minimizing costs of IT services
- Consistent IT service delivery, minimizing slowdowns and outages
- Improved manageability, reducing infrastructure complexity
- Increased agility, adapting and scaling to support changing business initiatives
Operational Efficiency through Proactive Performance Management
As IT organizations strive to become more efficient in day-to-day operations and consistently meet IT service levels, it is necessary to manage service performance, proactively investigating and resolving potential problems before they affect users.
Performance issues can never be avoided completely because circumstances are constantly changing. Business plans, forecasts and technologies change and unforeseen events occur, making continuous analysis and adjustment so important.
Performance management tools and techniques allow IT staff to identify potential problems and resolve them before service-level requirements are jeopardized. They also help spot adverse trends and anomalies in performance, and some provide educated "rules of thumb" as a means to identify impending problems and notify management before service levels suffer.
Several performance management techniques help keep the data center operating smoothly:
- Correlating performance data to locate the IT component that is the root cause of a problem
- Drilling down from an anomalous point on a performance graph to determine who or what is responsible for a bottleneck
- Watching trends and cycles in system performance and projecting future performance levels as compared to service levels specified in the service definition
- Analyzing trends to determine how best to ensure service levels will be met in the future
- Identifying underutilized capacity for potential redeployment
Operational Efficiency through Standardization
To build upon the operational efficiencies gained through performance management practices, consider standardizing the tools you use to manage service performance across the enterprise. The integration of data, the single point of reference, the consistent processes, and the common look and feel that come with tool standardization not only make staff more efficient, but also simplify performance management across multiple tiers.
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